Privacy Policy

1. Introduction

ugzeus ("we", "us", "our", "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard the personal data of users ("you", "your") who access and use our online betting platform located at https://ugzeus.cam.

By creating an account on ugzeus, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must discontinue use of the Platform immediately and refrain from creating an account.

This Privacy Policy applies to all users of ugzeus regardless of location, device, or method of access. We reserve the right to update this Privacy Policy at any time without prior notice. Continued use of the Platform after modifications constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any changes.

2. Information We Collect

ugzeus collects various types of personal information to operate your account, process transactions, verify your identity, prevent fraud, comply with legal obligations, and improve our services. The categories of information we collect include:

2.1 Account Registration Information

When you create an account with ugzeus, we collect the following mandatory information:

• Full legal name as it appears on your Indonesian KTP (identity card)
• Date of birth to verify you meet the 21+ age requirement
• Email address for account communications and password recovery
• Mobile phone number for account verification and security alerts
• Residential address including street, city, province, and postal code
• Username and password you create for account access
• Preferred currency (Indonesian Rupiah / IDR)

2.2 Identity Verification (KYC) Documents

To comply with anti-money laundering regulations and verify you meet our 21+ age requirement, we collect:

• Indonesian KTP (Kartu Tanda Penduduk) - government-issued identity card showing your photo, full name, date of birth, and NIK (Nomor Induk Kependudukan)
• Proof of address such as utility bills, bank statements, or government correspondence (if required for enhanced verification)
• Selfie photo holding your KTP for biometric verification (if required for account security)

All identity documents are stored securely in encrypted format and are accessible only to authorized verification personnel.

2.3 Financial and Transaction Information

To process deposits and withdrawals, we collect:

• Bank account details including bank name (BCA, BRI, BNI, Mandiri, etc.), account number, and account holder name
• E-wallet information including provider (OVO, DANA, GoPay, ShopeePay) and registered phone number or account ID
• Transaction history including deposit amounts, withdrawal amounts, dates, times, and payment methods used
• Betting history including all wagers placed, stakes, odds, outcomes, winnings, and losses
• Bonus claims and usage including promotional offers accepted, wagering progress, and bonus fund balances

2.4 Technical and Usage Data

When you access ugzeus, we automatically collect certain technical information:

• IP address to detect your geographic location and prevent unauthorized access
• Device information including device type, operating system, browser type and version, screen resolution
• Login timestamps recording when you access your account
• Session duration tracking how long you remain active on the Platform
• Page views and clickstream data showing which pages and features you use
• Cookies and similar tracking technologies as described in Section 7

2.5 Communications and Support Interactions

We retain records of all communications between you and ugzeus including:

• Live chat transcripts with customer support agents
• Email correspondence sent to or received from [email protected]
• WhatsApp messages exchanged with our support team
• Complaint submissions and dispute resolution records
• Feedback and survey responses you voluntarily provide

3. How We Use Your Information

ugzeus uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Create and maintain your user account
• Authenticate your identity when you log in
• Process deposits, withdrawals, and internal account transfers
• Settle bets and credit winnings to your account balance
• Award bonuses and track wagering requirements
• Provide customer support and respond to your inquiries
• Send transactional notifications about account activity

3.2 Legal Compliance and Regulatory Obligations

• Verify you are at least 21 years old in accordance with Indonesian age restrictions
• Conduct KYC (Know Your Customer) verification to prevent identity theft and fraud
• Monitor for money laundering, terrorist financing, and other illicit financial activity
• Maintain transaction records as required by financial regulations
• Cooperate with law enforcement agencies and regulatory authorities when legally obligated
• Comply with court orders, subpoenas, and other legal processes

3.3 Fraud Prevention and Security

• Detect and prevent fraudulent account creation and unauthorized access
• Identify suspicious betting patterns, collusion, or cheating
• Block accounts engaged in bonus abuse or terms violations
• Investigate chargebacks and payment disputes
• Protect the Platform from hacking, DDoS attacks, and other security threats
• Monitor for multiple accounts created by the same individual

3.4 Platform Improvement and Analytics

• Analyze user behavior to improve website navigation and user experience
• Identify popular games and betting markets to optimize our offerings
• Test new features and measure their effectiveness
• Generate aggregate statistics about user demographics and preferences
• Troubleshoot technical issues and optimize Platform performance

3.5 Marketing and Promotional Communications (With Your Consent)

• Send promotional emails about new games, bonus offers, and special events
• Deliver personalized bonus recommendations based on your gaming preferences
• Notify you of upcoming tournaments, competitions, and jackpot opportunities
• Provide seasonal promotions during Indonesian holidays (Independence Day, Idul Fitri, Chinese New Year)

You may opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or by contacting customer support. Opting out does not affect transactional communications necessary for account operation.

4. Information Sharing and Disclosure

ugzeus does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We share necessary information with trusted third-party service providers who assist in operating the Platform:

• Payment processors to facilitate bank transfers and e-wallet transactions (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay)
• Identity verification services to conduct KYC checks on Indonesian identity documents
• Game providers to deliver sports betting data, live casino streams, and slot games
• Cloud hosting providers to store encrypted data securely
• Customer support platforms to manage live chat and WhatsApp communications

All service providers are contractually obligated to maintain data confidentiality and use your information only for the specific services they provide to ugzeus.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Cooperate with Indonesian law enforcement agencies investigating criminal activity
• Enforce our Terms and Conditions and protect our legal rights
• Prevent fraud, money laundering, or other illegal conduct
• Protect the safety and security of ugzeus, our users, or the public

4.3 Business Transfers

In the event ugzeus is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity. You will be notified via email and a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

ugzeus implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• 256-bit SSL encryption protects all data transmitted between your device and our servers
• Encrypted databases store sensitive information including KTP documents, bank details, and passwords
• Firewall protection and intrusion detection systems guard against hacking attempts
• Access controls limit employee access to personal data based on job role necessity
• Regular security audits conducted by independent cybersecurity experts
• Two-factor authentication available for enhanced account security (optional)
• Session timeouts automatically log you out after periods of inactivity

While we employ industry-standard security practices, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but continually strive to protect your information using best-available technologies.

6. Data Retention

ugzeus retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations:

• Active accounts: Data is retained for the duration your account remains active
• Closed accounts: Data is retained for 5 years after account closure to comply with Indonesian financial regulations
• Transaction records: Retained for 7 years to satisfy tax and anti-money laundering requirements
• KYC documents: Retained for 5 years after account closure as required by identity verification regulations
• Marketing consent records: Retained for 3 years after consent withdrawal

After retention periods expire, we securely delete or anonymize your personal information so it can no longer be associated with you individually.

7. Cookies and Tracking Technologies

ugzeus uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze site usage.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Enable core functionality like login, session management, and security features	Session / 30 days
Performance Cookies	Collect anonymous statistics about page views, load times, and error rates	1 year
Functional Cookies	Remember your preferences like language, currency, and display settings	1 year
Marketing Cookies	Track your interaction with promotional content and measure campaign effectiveness	6 months

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some Platform features.

8. Your Privacy Rights

Under Indonesian data protection principles, you have the following rights regarding your personal information:

• Right to Access: Request a copy of all personal data we hold about you
• Right to Rectification: Update or correct inaccurate information in your account
• Right to Erasure: Request deletion of your data after account closure (subject to legal retention requirements)
• Right to Restriction: Limit how we use your data while a dispute is being resolved
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Opt out of marketing communications or data processing for analytics purposes
• Right to Withdraw Consent: Revoke previously granted consent at any time

To exercise any of these rights, please contact our Data Protection Officer at [email protected] (plain text). We will respond to your request within 30 days and may require identity verification before processing certain requests.

9. Children's Privacy

ugzeus strictly prohibits individuals under 21 years of age from creating accounts or using our services. We do not knowingly collect personal information from minors. If we discover that a person under 21 has provided personal information, we will immediately delete their account and all associated data without refund. Parents or guardians who believe their child has registered an account should contact us immediately at [email protected].

10. International Data Transfers

ugzeus operates servers and data centers located within Indonesia and neighboring jurisdictions to ensure optimal performance for Indonesian users. In some cases, your personal information may be transferred to and processed in countries outside Indonesia where our service providers operate. We ensure adequate data protection through contractual safeguards requiring service providers to maintain security standards equivalent to those described in this Privacy Policy.

11. Changes to This Privacy Policy

ugzeus reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting a prominent notice on the Platform homepage and updating the "Last Updated" date at the top of this policy. Your continued use of ugzeus after modifications constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or how ugzeus handles your personal information, please contact us:

• Email: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 through the Platform
• WhatsApp: Available 24/7 (contact details provided after account verification)

We are committed to resolving privacy concerns promptly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with the Indonesian data protection authority.