Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and ugzeus ("we", "us", "our", "the Platform") governing your access to and use of the ugzeus online betting platform located at https://ugzeus.cam and all associated services, features, content, and applications.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy. If you do not agree with any provision of these Terms, you must immediately discontinue use of the Platform and refrain from creating an account.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will become effective immediately upon posting to the Platform. Your continued use of ugzeus services after such modifications constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any updates.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal user account you create to access ugzeus services, including your username, password, and associated personal and financial information.
• "Bet" or "Wager" means any stake placed on a sports event, casino game, lottery draw, or other gaming activity offered through the Platform.
• "Bonus" means any promotional credit, free bet, cashback, or other incentive offered by ugzeus, subject to specific terms and wagering requirements.
• "Deposit" means funds transferred by you into your Account balance using approved payment methods including Indonesian bank transfers (BCA, BRI, BNI, Mandiri) or e-wallets (OVO, DANA, GoPay, ShopeePay).
• "Indonesian Rupiah" or "IDR" or "Rp" means the official currency of Indonesia, which is the sole currency used for all transactions on the Platform.
• "KYC" means Know Your Customer verification procedures requiring you to provide government-issued identification (Indonesian KTP), proof of address, and other documents to verify your identity.
• "Withdrawal" means the transfer of funds from your Account balance to your designated bank account or e-wallet.

3. Eligibility and Account Registration

3.1 Age and Residency Requirements

To use ugzeus services, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is higher, at the time of account registration.
• You must be a resident of Indonesia or physically located within Indonesian territory when accessing the Platform.
• You must be legally capable of entering into binding contracts under Indonesian law.
• You must not be prohibited from gambling under any applicable law, regulation, or court order.
• You must not be a resident of any jurisdiction where online gambling is illegal or restricted.

3.2 Account Registration Process

To create an Account, you must provide accurate, current, and complete information including your full legal name as it appears on your Indonesian KTP, date of birth, email address, mobile phone number, residential address, and preferred password. You agree to:

• Provide truthful and accurate information during registration
• Maintain only one Account per person (multiple accounts are strictly prohibited)
• Update your Account information promptly if any details change
• Complete KYC verification within 30 days of registration by uploading a clear photo of your Indonesian KTP and proof of address
• Not register an Account on behalf of another person or entity
• Not use false identities, fake documents, or impersonate another individual

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You agree to immediately notify ugzeus customer support if you suspect any unauthorized access to your Account or any security breach. ugzeus will not be liable for any loss or damage arising from your failure to comply with these security obligations.

4. Deposits and Payments

4.1 Accepted Payment Methods

ugzeus accepts deposits via the following Indonesian payment methods: BCA bank transfers, BRI bank transfers, BNI bank transfers, Mandiri bank transfers, CIMB Niaga bank transfers, OCBC NISP bank transfers, OVO e-wallet, DANA e-wallet, GoPay e-wallet, and ShopeePay e-wallet. All transactions are processed exclusively in Indonesian Rupiah (IDR). We do not accept cryptocurrency, international wire transfers, or credit card payments.

4.2 Minimum and Maximum Deposits

The minimum deposit amount is Rp 50,000 (fifty thousand Rupiah). Maximum deposit limits vary by payment method and may be adjusted at our discretion. Deposits are credited to your Account balance instantly upon successful processing, typically within 2 minutes for bank transfers and immediately for e-wallet transfers.

4.3 Source of Funds

You warrant that all funds deposited into your Account are derived from legitimate sources and do not originate from criminal activity, money laundering, terrorist financing, or any other illegal conduct. ugzeus reserves the right to request documentation proving the source of your funds at any time. Failure to provide satisfactory evidence may result in Account suspension and confiscation of funds pending investigation.

4.4 Deposit Fees

ugzeus does not charge fees for deposits made via supported Indonesian payment methods. However, your bank or e-wallet provider may impose their own transaction fees, for which we are not responsible. Any currency conversion fees or international transfer charges are your sole responsibility.

5. Withdrawals

5.1 Withdrawal Eligibility

To request a withdrawal, you must have completed KYC verification, maintained an active Account in good standing for at least 7 days, wagered the total amount of your deposits at least once (1x rollover requirement to prevent money laundering), and met all applicable bonus wagering requirements if you have claimed any promotional offers.

5.2 Withdrawal Processing

The minimum withdrawal amount is Rp 100,000 (one hundred thousand Rupiah). Withdrawals are processed within 5-15 minutes during business hours (09:00-21:00 WIB) and up to 1 hour outside business hours. First-time withdrawals may require up to 24 hours for additional security verification. You may only withdraw funds to bank accounts or e-wallets registered in your own name matching your KYC documents.

5.3 Withdrawal Limits

Standard withdrawal limits are Rp 50,000,000 (fifty million Rupiah) per transaction and Rp 200,000,000 (two hundred million Rupiah) per week. VIP players may be eligible for higher limits. Exceptionally large withdrawals exceeding Rp 100,000,000 may be paid in installments at our discretion.

5.4 Withdrawal Fees

ugzeus does not charge fees for withdrawals. However, your receiving bank or e-wallet may deduct their own processing fees from the transferred amount. We are not responsible for any third-party charges.

6. Bonuses and Promotions

6.1 Bonus Terms

ugzeus offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback programs, and seasonal offers. All bonuses are subject to specific terms and conditions including wagering requirements, minimum odds restrictions, maximum bet limits, game contribution percentages, and expiration periods. Bonus terms are displayed on the promotion page and must be accepted before claiming any offer.

6.2 Wagering Requirements

Unless otherwise stated, all bonuses carry wagering requirements ranging from 8x to 25x the bonus amount before withdrawal of bonus funds and associated winnings is permitted. For example, a Rp 500,000 bonus with 10x wagering requires Rp 5,000,000 in total wagers before the bonus becomes withdrawable. Wagering contributions vary by game type: slots typically contribute 100%, live casino games 10-50%, and sports betting varies by odds.

6.3 Bonus Abuse

ugzeus reserves the right to void bonuses, cancel associated winnings, and close Accounts if we detect bonus abuse, including but not limited to creating multiple accounts to claim offers repeatedly, coordinated betting with other players to guarantee profit, exploiting software errors or game glitches, or any fraudulent activity designed to manipulate bonus terms. Our decision regarding bonus abuse is final and binding.

7. Betting Rules and Game Conduct

7.1 General Betting Rules

All bets are subject to the specific rules of each game category including sports betting, live casino, slots, and lottery games. Results are determined by official sources and are final unless a clear error is identified. ugzeus reserves the right to void bets placed on events with obvious pricing errors, technical glitches, or after the event has started (for pre-match markets).

7.2 Sports Betting Specifics

Sports betting markets are settled based on official competition results at the time of match completion. For football matches, 90 minutes plus injury time constitutes full-time unless otherwise stated. Extra time and penalty shootouts are excluded unless specifically included in the market description. If a match is abandoned or postponed for more than 48 hours, all bets are void unless the specific market has already been determined.

7.3 Live Casino Rules

Live casino games including Baccarat, Roulette, Blackjack, and other dealer-led games follow standard international casino rules as described in each game's help section. Video streams are provided for transparency. In the event of a technical disconnection, all in-progress bets remain valid and are settled according to actual game outcomes.

7.4 Lottery and Togel Rules

Lottery games including togel markets (Togel Singapore, Togel Hongkong, Togel Sydney, and others) are settled based on official draw results published by the respective lottery authorities. Results are typically posted within 5 minutes of the official draw time. ugzeus is not responsible for delays in result posting by third-party lottery providers.

8. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Creating multiple Accounts or using another person's Account
• Using VPN, proxy servers, or other tools to conceal your identity or location
• Colluding with other players or engaging in chip dumping, arbitrage betting, or other coordinated strategies
• Using automated betting software, bots, scripts, or other artificial intelligence tools
• Exploiting software errors, bugs, or game glitches for personal gain
• Money laundering or using the Platform for any illegal financial activity
• Abusing bonuses or violating promotional terms
• Chargebacks, fraudulent payment disputes, or reversing deposits after placing bets
• Hacking, reverse engineering, or attempting to compromise Platform security
• Harassing, threatening, or abusing customer support staff or other users

Violation of any prohibited activity may result in immediate Account suspension, forfeiture of all funds, and potential legal action.

9. Account Suspension and Termination

9.1 Our Right to Suspend or Close Accounts

ugzeus reserves the right to suspend, restrict, or permanently close your Account at any time without prior notice if we reasonably believe you have violated these Terms, engaged in fraudulent activity, abused bonuses, created multiple accounts, provided false information during registration, or engaged in any conduct detrimental to the Platform or other users. In such cases, we may forfeit any remaining Account balance, void all pending bets, and cancel any accrued bonus funds.

9.2 Voluntary Self-Exclusion

As part of our responsible gaming commitment, you may request voluntary self-exclusion for a minimum period of 6 months, 1 year, or permanently. During self-exclusion, you will not be able to access your Account, place bets, or receive promotional communications. Self-exclusion requests must be submitted to customer support and are irreversible for the chosen duration.

9.3 Closing Your Account

You may request to close your Account at any time by contacting customer support. Before closure, you must withdraw all remaining funds (subject to standard withdrawal procedures and wagering requirements). Once an Account is closed, it cannot be reopened unless approved by ugzeus management at our sole discretion.

10. Limitation of Liability

To the maximum extent permitted by Indonesian law, ugzeus and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, loss of data, business interruption, or any other commercial damages or losses.

We do not guarantee that the Platform will be uninterrupted, secure, or error-free. Technical issues, software bugs, server downtime, or internet connectivity problems may occur, and we disclaim all liability for losses resulting from such issues. ugzeus is not responsible for any losses caused by your device malfunction, internet service provider failure, or force majeure events beyond our reasonable control.

11. Intellectual Property

All content on the ugzeus Platform including the website design, logos, trademarks, software code, graphics, text, images, and other materials are the exclusive property of ugzeus or our licensors and are protected by Indonesian and international copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works, publicly display, or exploit any Platform content without our express written permission.

12. Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with the laws of Indonesia. Any dispute arising out of or relating to these Terms or your use of ugzeus services shall be resolved through good-faith negotiation between you and ugzeus. If negotiation fails, disputes shall be submitted to binding arbitration in Jakarta, Indonesia, in accordance with Indonesian arbitration procedures. The arbitrator's decision shall be final and binding on both parties.

13. Contact Information

If you have any questions, concerns, or disputes regarding these Terms and Conditions, please contact ugzeus customer support:

• Email: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 through the Platform
• WhatsApp: Available 24/7 (contact details provided after Account verification)